POWERING 15,000,000 OF THE WORLDS BEST CUSTOMER INTERACTIONS PER DAY.
Our cloud contact centre solution allows your customers to engage with you on the convenient channel of their choosing, all coordinated within one platform for a seamless, customer experience.
THE PLATFORM OF CHOICE
ONE SYSTEM, EVERY CHANNEL.
The Connex One Omnichannel platform enables you to get in touch with your customers anywhere, using their preferred method of communication to deliver a smoother engagement journey.
Intelligently route call enquiries, enable self-service IVR and utilise speech analysis to create the smoothest customer journey possible.
Proactively deliver promotional campaigns, offers and notifications and enable your customers to use text as a support channel.
Handle inbound and outbound communications, log all interactions and seamlessly integrate with your current CRM system.
Answer customer enquiries and ask prompting questions through live chat to turn website visitors into customers and deliver immediate ROI.
Reach your customers on the go. Easily send files and links to your customers via social apps straight to their device.
Allow customers to submit support enquiries and track progress with our advanced ticketing system.
EMPOWER YOUR WORKFORCE
STREAMLINE INBOUND COMMUNICATION
STREAMLINED USER JOURNEY
Unify the customer journey on one centralised platform from call to conversion
CUSTOMISABLE CALL PRIORITISATION
Engage with more customers than ever with our intelligent call queuing
Streamline communication and reporting between departments with simple contact management tools
SATISFYING CUSTOMER ENGAGEMENT
TARGETED OUTBOUND CAMPAIGNS
KNOW WHEN TO GET IN TOUCH
Prompt the perfect call time and achieve higher conversion rates by syncing your customer knowledge with our intuitive CRM integration
AUTOMATED E-MAIL CAMPAIGNS
Build conditional email campaigns with ease and let the leads come to you
FLUID COMMUNICATION WITH OMNICHANNEL
Meet KPIs quicker by harmonizing campaign outreach across all channels
QUALITY INTERACTIONS WITH QUANTIFIABLE RESULTS
INCREASE TEAM PRODUCTIVITY
Monitor quality, performance, and gain insight into your customers journey. React to the peaks and troughs of activity to maximise your team’s productivity and your bottom line.
CONSOLIDATED OMNICHANNEL STRATEGY
The omnichannel approach ensures a consolidated view of all interactions, speeding up your close ticket rate.
IDENTIFY AND PREDICT TRENDS
Bespoke reporting enables you to have full visibility of call volumes and demographic insights.
HIt KPIs with Gamification
Motivate teams to hit KPIs by creating fun, engaging challenges that increase productivity and staff retention through incentivising positive behaviours.
Organised team shift and distribute data evenly between Operatives.
CALL CENTER TECHNOLOGY
ENSURE A SMOOTHER SERVICE
The Connex One Reporting and Analytics Suite allows you to build your own customisable reports to help you meet and manage your KPIs. Segmenting your data by demographics, industries, geography and more to spot trends and replicate success.
VISABILTY OF SLAS
Real time reports enable you to offer your clients clear viability to hit targets and SLAs
Give your agents full context of the conversation to enable a better service
Automate your Quality Control using the speech analytics engine and sentiment analysis.
View agent performance and adherence to policy
ONE SECURE AND TRUSTED SYSTEM
We solve our client’s problems by fusing creativity, innovation, strategy, and craftsmanship… and we’ve been noticed.
Tipped as one of the top 20 North West companies to watch in 2020 and with a growth rate of over 300%, Connex One attribute their success to the versatility of the platform to enrich both clients and their customers experience.
Get in touch for a free trial
We are so confident your team and your customers will love our omnichannel solution as well as the quick set up time, that we’re offering 1 month’s a free trial. – Give it a go!
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