Category: Uncategorised

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  How Contact Centres can reduce Churn Rate

  1st October 2021  |  Uncategorised

  We discuss how to reduce agent turnover in contact centres, with 5 ways to retain agents using CX features to boost job satisfaction.
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  Utilising AI for Workforce Management

  22nd June 2021  |  AI

  Connex One looks at how utilising AI workforce management can create business value through accurate statistical models and predictions.
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  How Kenya can utilize CX Technology to advance its Economy

  3rd June 2021  |  Uncategorised

  Connex One's Ryan Murphy discusses how Customer Engagement is impacting Africa's BPO industry and the potential for Kenya's rapidly growing CX market
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  The Evolution of Telecommunications

  17th May 2021  |  Uncategorised

  Its World Telecommunications day- Connex One looks at how to enhance your revenue and improve productivity in the workplace.
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  How Software solutions can assist Mental Wellbeing in the CX Workplace

  14th May 2021  |  Customer Services

  For Mental Health Awareness week, we take a look at how software functions can help to improve employee wellbeing by managing stress levels and reducing anxiety.
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  Why remote workers will benefit your business and improve productivity

  15th October 2020  |  Uncategorised

  With companies around the world adjusting their teams to new working styles, we explore the benefits that remote working can provide to your business and the positive impacts for your employees.
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  8 Things to Look Out for When Choosing a Customer Engagement Platform.

  20th January 2020  |  Customer Engagement Platform

  A complete checklist to ensure you select the perfect Customer Engagement Platform for your business. The Connex One tech'perts have put together a marvellous list to help you find the system and services that can make the on boarding process easier than ever.
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