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Category: Uncategorised
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How Contact Centres can reduce Churn Rate
1st October 2021 | Uncategorised
We discuss how to reduce agent turnover in contact centres, with 5 ways to retain agents using CX features to boost job satisfaction.Read more -
Utilising AI for Workforce Management
22nd June 2021 | AI
Connex One looks at how utilising AI workforce management can create business value through accurate statistical models and predictions.Read more -
How Kenya can utilize CX Technology to advance its Economy
3rd June 2021 | Uncategorised
Connex One's Ryan Murphy discusses how Customer Engagement is impacting Africa's BPO industry and the potential for Kenya's rapidly growing CX marketRead more -
The Evolution of Telecommunications
17th May 2021 | Uncategorised
Its World Telecommunications day- Connex One looks at how to enhance your revenue and improve productivity in the workplace.Read more -
How Software solutions can assist Mental Wellbeing in the CX Workplace
14th May 2021 | Customer Services
For Mental Health Awareness week, we take a look at how software functions can help to improve employee wellbeing by managing stress levels and reducing anxiety.Read more -
Why remote workers will benefit your business and improve productivity
15th October 2020 | Uncategorised
With companies around the world adjusting their teams to new working styles, we explore the benefits that remote working can provide to your business and the positive impacts for your employees.Read more -
8 Things to Look Out for When Choosing a Customer Engagement Platform.
20th January 2020 | Customer Engagement Platform
A complete checklist to ensure you select the perfect Customer Engagement Platform for your business. The Connex One tech'perts have put together a marvellous list to help you find the system and services that can make the on boarding process easier than ever.Read more