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Category: Technology
The latest tech news and insightful opinion pieces.
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4 Ways AI Communication Will Transform Healthcare
2nd September 2021 | AI
By 2050 - one in four people in Europe and North America will be over the age of 65, ultimately leaving the healthcare system to deal with more complex health conditions and an increase in patients. As the western world is slowly facing a crisis of an ageing population, the…Read more -
The Future of Speech Analytics
29th June 2021 | AI
Connex One explores how Speech Analytics is shaping the future for Customer Engagement by improving quality performance and data insightsRead more -
5 reasons why Tech companies should consider integrating the reseller model into their business
23rd April 2021 | Technology
We break down the main reasons why reseller models are helping tech business increase their market share whilst cutting costs.Read more -
How Consumer Rights are Changing Customer Engagement
15th March 2021 | Customer Engagement Platform
As the rules and regulations on customer data and privacy continue to develop worldwide, we explore how consumer rights are reshaping contact centre processes and how businesses can keep up.Read more -
Women in Science Day: Connex One’s leading women share their STEM career advice
11th February 2021 | Technology
The brilliant women of Connex One discuss what led to them considering a STEM-related role and share advice for girls who may be interested in pursuing STEM as a career.Read more -
How AI can increase contact centres team efficiency during peak times of traffic.
24th June 2020 | AI
With the global disruption caused by Coronavirus, there comes new challenges for customer service and support teams across many industries. In times of crisis or when facing higher volumes of traffic than usual, it’s important for contact centre businesses to stay focused on best practices and reinforcing the capabilities of…Read more -
4 Customer Service Agent Frustrations that Omnichannel Engagement Can Solve
10th June 2020 | Customer Engagement Platform
Whether it’s an endless queue of waiting customers, disjointed processes or questions over personal performance; there are many potential pain points facing agents in the field.Read more -
Connex One UK Head Office Awarded ISO 9001 Accreditation
8th June 2020 | PR
Connex One is very proud to announce that we have achieved the internationally recognised ISO 9001 certification, with no findings. This accreditation ensures that our products and services meet the needs of our clients and partners through an effective quality management system.Read more -
Why PCI-DSS Is Becoming Invaluable To The Future Of Our Economy
16th April 2020 | Customer Engagement Platform
Previously, PCI-DSS was once considered just another standard security hoop for businesses to jump through, but has now become an essential springboard for businesses to thrive throughout the global pandemic. Not only can PCI-DSS provide an extra layer of security for you and your customers when taking payments, but PCI-DSS is perfect for ensuring cash flow and business sustainability throughout COVID-19.Read more