Category: Technology

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  How AI can increase contact centres team efficiency during peak times of traffic.

  24th June 2020  |  AI

  With the global disruption caused by Coronavirus, there comes new challenges for customer service and support teams across many industries. In times of crisis or when facing higher volumes of traffic than usual, it’s important for contact centre businesses to stay focused on best practices and reinforcing the capabilities of…
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  4 Customer Service Agent Frustrations that Omnichannel Engagement Can Solve

  10th June 2020  |  Customer Engagement Platform

  Whether it’s an endless queue of waiting customers, disjointed processes or questions over personal performance; there are many potential pain points facing agents in the field.
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  Connex One UK Head Office Awarded ISO 9001 Accreditation

  8th June 2020  |  PR

  Connex One is very proud to announce that we have achieved the internationally recognised ISO 9001 certification, with no findings. This accreditation ensures that our products and services meet the needs of our clients and partners through an effective quality management system.
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  Why PCI-DSS Is Becoming Invaluable To The Future Of Our Economy

  16th April 2020  |  Customer Engagement Platform

  Previously, PCI-DSS was once considered just another standard security hoop for businesses to jump through, but has now become an essential springboard for businesses to thrive throughout the global pandemic. Not only can PCI-DSS provide an extra layer of security for you and your customers when taking payments, but PCI-DSS is perfect for ensuring cash flow and business sustainability throughout COVID-19.
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  Stay Connected During Covid-19 With Connex One’s Homeworking solution.

  31st March 2020  |  Customer Engagement Platform

  Following the ongoing health concerns surrounding the Coronavirus, Connex One would like to offer our help to support your business and any strategic continuity plans you may have during this time.
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  HOW TO DRIVE TEAM EFFICIENCIES WHEN WORKING REMOTELY

  25th March 2020  |  Customer Engagement Platform

  As concerns around the global pandemic increase, many employers are now taking the difficult decision to relocate their workforce to remote workers.
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  Is Your Business Ready for Artificial Intelligence?

  6th January 2020  |  Technology

  5 tips to ensure a smooth onboarding process and a high success rate. The dawn of a new culture of impatience has ushered in an age of technology designed to keep up with modern life. Your users will expect both instant replies and a personalised service. So how can you give it to them? Innovative Artificial Intelligence (AI) solutions.
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