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Category: Technology
The latest tech news and insightful opinion pieces.
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3 Ways to bust through more calls in less time
25th May 2022 | contact centres
We explore three contact centre features your business can utilise to help agents handle more calls in less time and improve customer experience.Read more -
Mother’s Day Q&A: Celebrating mums in Technology
6th May 2022 | Technology
To mark Mother's Day 2022, we sat down with four of Connex One's mums in tech to discuss careers, experiences and the impact of motherhood.Read more -
Boosting CSAT scores by responding to customers more quickly
28th April 2022 | contact centres
Customer satisfaction is the life force of every successful business. In this article, we explain how to speed up responses to customers and boost your CSAT score in the process.Read more -
Attracting the best CX agents for your customer teams
5th April 2022 | contact centres
When it comes to CX, companies large and small need the best engagement teams they can find. In this blog, we explore three ways companies can attract and retain the best talent in customer experience.Read more -
Getting into Data Science: Celebrating the Connex One women making waves in tech
11th February 2022 | AI
To commemorate International Day of Women and Girls in Science, we talked career choices, challenges and candid advice with three of our female data scientists.Read more -
Eliminating the pain of implementing new contact centre solutions
3rd February 2022 | Customer Engagement
Looking to implement a new contact centre solution? Here, we explore four essential considerations before you get started.Read more -
4 Ways AI Communication Will Transform Healthcare
2nd September 2021 | AI
By 2050 - one in four people in Europe and North America will be over the age of 65, ultimately leaving the healthcare system to deal with more complex health conditions and an increase in patients. As the western world is slowly facing a crisis of an ageing population, the…Read more -
The Future of Speech Analytics
29th June 2021 | AI
Connex One explores how Speech Analytics is shaping the future for Customer Engagement by improving quality performance and data insightsRead more -
5 reasons why Tech companies should consider integrating the reseller model into their business
23rd April 2021 | Technology
We break down the main reasons why reseller models are helping tech business increase their market share whilst cutting costs.Read more