Category: Live Chat

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  WhatsApp for Business: The Future of Customer Service?

  9th September 2021  |  Customer Engagement

  We explore the rise of WhatsApp for Business and explain 7 ways to utilise WhatsApp Business API for customer engagement campaigns.
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  4 Ways AI Communication Will Transform Healthcare

  2nd September 2021  |  AI

  By 2050 - one in four people in Europe and North America will be over the age of 65, ultimately leaving the healthcare system to deal with more complex health conditions and an increase in patients.  As the western world is slowly facing a crisis of an ageing population, the…
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  How Software solutions can assist Mental Wellbeing in the CX Workplace

  14th May 2021  |  Customer Services

  For Mental Health Awareness week, we take a look at how software functions can help to improve employee wellbeing by managing stress levels and reducing anxiety.
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  Achieving International Scalability for Gladstone Brookes

  25th November 2020  |  Client Success

  Find out how Connex One's partnership enabled Gladstone Brookes to triple their customer call capacity, launch a new South Africa office and meet overwhelming industry demand.
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  How AI can increase contact centres team efficiency during peak times of traffic.

  24th June 2020  |  AI

  With the global disruption caused by Coronavirus, there comes new challenges for customer service and support teams across many industries. In times of crisis or when facing higher volumes of traffic than usual, it’s important for contact centre businesses to stay focused on best practices and reinforcing the capabilities of…
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  Why Your Business Needs Live Chat.

  13th May 2020  |  Live Chat

  There’s a shift happening in the way we communicate. Think back 15 years ago, a phone was just a phone - you made calls on it because that’s what a phone was. Now your phone is your lifeline, with no end of communication methods; apps, text, video calls, emails, social media… the list goes on.
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  Why PCI-DSS Is Becoming Invaluable To The Future Of Our Economy

  16th April 2020  |  Customer Engagement Platform

  Previously, PCI-DSS was once considered just another standard security hoop for businesses to jump through, but has now become an essential springboard for businesses to thrive throughout the global pandemic. Not only can PCI-DSS provide an extra layer of security for you and your customers when taking payments, but PCI-DSS is perfect for ensuring cash flow and business sustainability throughout COVID-19.
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