5 signs it’s time to dump your customer experience provider

Facing a rough patch with your Customer Experience provider? You’re not the first one and won’t be the last. In today’s fast-paced, rapidly evolving customer engagement landscape, heartbreak happens all the time, and some customer-provider matches just aren’t meant to be, no matter how hard you try to make things work. It’s often difficult to […] […]

Read More… from 5 signs it’s time to dump your customer experience provider

Contact Centre Evolution: CX Agents of the Future

Technological advancements are continuing to shape and improve the contact centre set-up, but how will tech evolution impact the role of agents in the coming years? In this article, we explore four key shifts the future could have in store for contact centre agents. From contact centres to experience centres We’re seeing signs of this […] […]

Read More… from Contact Centre Evolution: CX Agents of the Future

Attracting the best CX agents for your customer teams

Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]

Read More… from Attracting the best CX agents for your customer teams

How Kenya can utilize CX Technology to advance its economy

Connex One’s Ryan Murphy discusses how Customer Engagement is impacting Africa’s BPO industry and the potential for Kenya’s rapidly growing CX market […]

Read More… from How Kenya can utilize CX Technology to advance its economy

How consumer rights are changing customer engagement

As the rules and regulations on customer data and privacy continue to develop worldwide, we explore how consumer rights are reshaping contact centre processes and how businesses can keep up. […]

Read More… from How consumer rights are changing customer engagement

4 Features your contact centre needs to avoid annoying customers

What customers think of your contact centre services is vital to your success. In this blog we explore how to avoid creating problems for customers and boost satisfaction rates. […]

Read More… from 4 Features your contact centre needs to avoid annoying customers

Achieving international scalability for Gladstone Brookes

Find out how Connex One’s partnership enabled Gladstone Brookes to triple their customer call capacity, launch a new South Africa office and meet overwhelming industry demand. […]

Read More… from Achieving international scalability for Gladstone Brookes

WordPress › Error

There has been a critical error on this website.

Learn more about troubleshooting WordPress.