Category: AI

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  4 Ways AI Communication Will Transform Healthcare

  2nd September 2021  |  AI

  By 2050 - one in four people in Europe and North America will be over the age of 65, ultimately leaving the healthcare system to deal with more complex health conditions and an increase in patients.  As the western world is slowly facing a crisis of an ageing population, the…
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  Why your Outbound CX Campaigns Aren’t Working (and how to improve them)

  23rd July 2021  |  AI

  Unopened messages, rejected calls and unhappy customers. We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results.
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  The Future of Speech Analytics

  29th June 2021  |  AI

  Connex One explores how Speech Analytics is shaping the future for Customer Engagement by improving quality performance and data insights
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  Utilising AI for Workforce Management

  22nd June 2021  |  AI

  Connex One looks at how utilising AI workforce management can create business value through accurate statistical models and predictions.
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  Removing the ‘Artificial’ from Contact Centre AI

  8th April 2021  |  AI

  We explore the growing use of contact centre AI features, their effectiveness in customer engagement automation and the dangers of AI becoming too human.
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  Customer Experience and KPIs: Sayo Afolayan Talks with CXBuzz

  10th March 2021  |  AI

  Connex One Operations Manager, Sayo Afolayan shares her thoughts on the future of the customer experience and contact centre market.
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  Improving customer loyalty and brand reputation through Omnichannel

  12th August 2020  |  AI

  Following our analysis of how omnichannel can help with connecting to your customers, we explore how omnichannel features can provide valuable insights improve your processes.
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  How AI can increase contact centres team efficiency during peak times of traffic.

  24th June 2020  |  AI

  With the global disruption caused by Coronavirus, there comes new challenges for customer service and support teams across many industries. In times of crisis or when facing higher volumes of traffic than usual, it’s important for contact centre businesses to stay focused on best practices and reinforcing the capabilities of…
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