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Category: AI
The latest tech news and insightful opinion pieces.
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Utilising CX teams to build customer trust: the top five techniques
10th March 2022 | AI
Are you utilising your contact centre team in the best possible way to build brand trust? In this blog we cover the essential need-to-knows to increase customer loyalty.Read more -
Getting into Data Science: Celebrating the Connex One women making waves in tech
11th February 2022 | AI
To commemorate International Day of Women and Girls in Science, we talked career choices, challenges and candid advice with three of our female data scientists.Read more -
4 Ways AI Communication Will Transform Healthcare
2nd September 2021 | AI
By 2050 - one in four people in Europe and North America will be over the age of 65, ultimately leaving the healthcare system to deal with more complex health conditions and an increase in patients. As the western world is slowly facing a crisis of an ageing population, the…Read more -
Why your Outbound CX Campaigns Aren’t Working (and how to improve them)
23rd July 2021 | AI
Unopened messages, rejected calls and unhappy customers. We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results.Read more -
The Future of Speech Analytics
29th June 2021 | AI
Connex One explores how Speech Analytics is shaping the future for Customer Engagement by improving quality performance and data insightsRead more -
Utilising AI for Workforce Management
22nd June 2021 | AI
Connex One looks at how utilising AI workforce management can create business value through accurate statistical models and predictions.Read more -
Removing the ‘Artificial’ from Contact Centre AI
8th April 2021 | AI
We explore the growing use of contact centre AI features, their effectiveness in customer engagement automation and the dangers of AI becoming too human.Read more -
Customer Experience and KPIs: Sayo Afolayan Talks with CXBuzz
10th March 2021 | AI
Connex One Operations Manager, Sayo Afolayan shares her thoughts on the future of the customer experience and contact centre market.Read more -
Improving customer loyalty and brand reputation through Omnichannel
12th August 2020 | AI
Following our analysis of how omnichannel can help with connecting to your customers, we explore how omnichannel features can provide valuable insights improve your processes.Read more