Category: AI

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  Removing the ‘Artificial’ from Contact Centre AI

  8th April 2021  |  AI

  We explore the growing use of contact centre AI features, their effectiveness in customer engagement automation and the dangers of AI becoming too human.
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  Customer Experience and KPIs: Sayo Afolayan Talks with CXBuzz

  10th March 2021  |  AI

  Connex One Operations Manager, Sayo Afolayan shares her thoughts on the future of the customer experience and contact centre market.
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  Improving customer loyalty and brand reputation through Omnichannel

  12th August 2020  |  AI

  Following our analysis of how omnichannel can help with connecting to your customers, we explore how omnichannel features can provide valuable insights improve your processes.
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  How AI can increase contact centres team efficiency during peak times of traffic.

  24th June 2020  |  AI

  With the global disruption caused by Coronavirus, there comes new challenges for customer service and support teams across many industries. In times of crisis or when facing higher volumes of traffic than usual, it’s important for contact centre businesses to stay focused on best practices and reinforcing the capabilities of…
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