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Connex One Blog
The latest tech news and insightful opinion pieces.
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Strengthening Your Business Reputation Through Omnichannel
14th July 2020 | Customer Engagement Platform
As the purchasing habits of potential customers continue to evolve and the level of choice available to them expands every day, the need for strong brand reputation has never been more important for modern businesses.Read more -
How AI can increase contact centres team efficiency during peak times of traffic.
24th June 2020 | AI
With the global disruption caused by Coronavirus, there comes new challenges for customer service and support teams across many industries. In times of crisis or when facing higher volumes of traffic than usual, it’s important for contact centre businesses to stay focused on best practices and reinforcing the capabilities of your team. When experiencing this increase in demand, one way businesses can ensure their agents are able to handle increased call volumes smoothly is by…Read more -
4 Customer Service Agent Frustrations that Omnichannel Engagement Can Solve
10th June 2020 | Customer Engagement Platform
Whether it’s an endless queue of waiting customers, disjointed processes or questions over personal performance; there are many potential pain points facing agents in the field.Read more -
Connex One UK Head Office Awarded ISO 9001 Accreditation
8th June 2020 | PR
Connex One is very proud to announce that we have achieved the internationally recognised ISO 9001 certification, with no findings. This accreditation ensures that our products and services meet the needs of our clients and partners through an effective quality management system.Read more -
Connex One named in top 100 fastest growing tech companies
28th May 2020 | PR
Headquartered in Manchester, England, Connex One is overjoyed to be named as one of the UK's Top 100 fastest growing technology companies outside of London, ranking at #59 in the 2020 list.Read more -
Why Your Business Needs Live Chat.
13th May 2020 | Live Chat
There’s a shift happening in the way we communicate. Think back 15 years ago, a phone was just a phone - you made calls on it because that’s what a phone was. Now your phone is your lifeline, with no end of communication methods; apps, text, video calls, emails, social media… the list goes on.Read more -
Why PCI-DSS Is Becoming Invaluable To The Future Of Our Economy
16th April 2020 | Customer Engagement Platform
Previously, PCI-DSS was once considered just another standard security hoop for businesses to jump through, but has now become an essential springboard for businesses to thrive throughout the global pandemic. Not only can PCI-DSS provide an extra layer of security for you and your customers when taking payments, but PCI-DSS is perfect for ensuring cash flow and business sustainability throughout COVID-19.Read more -
Stay Connected During Covid-19 With Connex One’s Homeworking solution.
31st March 2020 | Customer Engagement Platform
Following the ongoing health concerns surrounding the Coronavirus, Connex One would like to offer our help to support your business and any strategic continuity plans you may have during this time.Read more -
HOW TO DRIVE TEAM EFFICIENCIES WHEN WORKING REMOTELY
25th March 2020 | Customer Engagement Platform
As concerns around the global pandemic increase, many employers are now taking the difficult decision to relocate their workforce to remote workers.Read more