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Connex One Blog
The latest tech news and insightful opinion pieces.
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Customer Experience and KPIs: Sayo Afolayan Talks with CXBuzz
10th March 2021 | AI
Connex One Operations Manager, Sayo Afolayan shares her thoughts on the future of the customer experience and contact centre market.Read more -
Women in Science Day: Connex One’s leading women share their STEM career advice
11th February 2021 | Technology
The brilliant women of Connex One discuss what led to them considering a STEM-related role and share advice for girls who may be interested in pursuing STEM as a career.Read more -
Old Mutual Testimonial
21st January 2021 | Testimonial
"The future for Connex One and Old Mutual is significant, an aggressive omnichannel strategy saw our quote time go from 11 mins down to 2."Read more -
4 Features Your Contact Centre Needs to Avoid Annoying Customers
13th January 2021 | Customer Engagement Platform
What customers think of your contact centre services is vital to your success. In this blog we explore how to avoid creating problems for customers and boost satisfaction rates.Read more -
Achieving International Scalability for Gladstone Brookes
25th November 2020 | Client Success
Find out how Connex One's partnership enabled Gladstone Brookes to triple their customer call capacity, launch a new South Africa office and meet overwhelming industry demand.Read more -
Why remote workers will benefit your business and improve productivity
15th October 2020 | Uncategorised
With companies around the world adjusting their teams to new working styles, we explore the benefits that remote working can provide to your business and the positive impacts for your employees.Read more -
Encouraging positive mental health across your remote workforce
6th October 2020 | Remote working
As lockdown and social distancing measures move into yet another stage for workforces across the globe, concern for the wellbeing of the million’s of office-turned-home workers is on the rise.Read more -
CONNEX ONE AWARDED ISO9001 & ISO27001 ACCREDITATIONS
17th August 2020 | PR
Connex One is very proud to announce that we have achieved the internationally recognised ISO 9001 & ISO 27001 certifications in our South African office with no findings.Read more -
Improving customer loyalty and brand reputation through Omnichannel
12th August 2020 | AI
Following our analysis of how omnichannel can help with connecting to your customers, we explore how omnichannel features can provide valuable insights improve your processes.Read more