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Connex One Blog
The latest tech news and insightful opinion pieces.
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How Kenya can utilize CX Technology to advance its Economy
3rd June 2021 | Uncategorised
Connex One's Ryan Murphy discusses how Customer Engagement is impacting Africa's BPO industry and the potential for Kenya's rapidly growing CX marketRead more -
North West Business Insider Names Connex One as most exciting Business
26th May 2021 | Customer Engagement
Connex One leads the way forward in communication with their CX platform, ranked as one of The Most Exciting Companies in the North WestRead more -
The Evolution of Telecommunications
17th May 2021 | Uncategorised
Its World Telecommunications day- Connex One looks at how to enhance your revenue and improve productivity in the workplace.Read more -
How Software solutions can assist Mental Wellbeing in the CX Workplace
14th May 2021 | Customer Services
For Mental Health Awareness week, we take a look at how software functions can help to improve employee wellbeing by managing stress levels and reducing anxiety.Read more -
Connex One achieves full ISO 9001 compliance for a second year
11th May 2021 | Customer Engagement Platform
Connex One Achieves the highest appraisal of Quality Management Assurance during ISO 9001 Surveillance auditRead more -
5 reasons why Tech companies should consider integrating the reseller model into their business
23rd April 2021 | Technology
We break down the main reasons why reseller models are helping tech business increase their market share whilst cutting costs.Read more -
Why South Africa is Leading Outsourced CX Delivery
15th April 2021 | Customer Engagement
South Africa has surpassed India as the most favourable BPO destination for Outsourced CX and customer service.Read more -
Removing the ‘Artificial’ from Contact Centre AI
8th April 2021 | AI
We explore the growing use of contact centre AI features, their effectiveness in customer engagement automation and the dangers of AI becoming too human.Read more -
How Consumer Rights are Changing Customer Engagement
15th March 2021 | Customer Engagement Platform
As the rules and regulations on customer data and privacy continue to develop worldwide, we explore how consumer rights are reshaping contact centre processes and how businesses can keep up.Read more