ONE PLATFORM, ALL CHANNELS, EVERY CUSTOMER

The Connex One Customer Engagement Platform enables inbound and outbound customer interactions through a secure, cloud based, omnichannel engine. The feature rich platform offers everything from AI and Automation to Workforce Optimisation to consolidate the customer journey into one place.

Our clients see vast improvements in customer satisfaction rankings, reduced costs per interaction and are able to efficiently meet demanding SLAs with increased visibility and insightful reporting.

LET IT GROW 

A FULLY scalable SYSTEM 

The Connex One system is cloud-based meaning it can grow with you.

The Connex One platform is made to grow – and not just in agent numbers, but on a global scale too! Whichever territory you venture into, our systems and support will be right there with you whether you have 3 or 30,000 users.

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Key Features

Built for your business

Our software brings people together, wherever they come from and how ever they want to get in touch. Join us and revolutionalise your communication strategy.

Softphone Dialler System
Softphone Dialler System

Softphone Dialler System

Form Designer
Form Designer

Form Designer

Omnichannel
Omnichannel

Omnichannel

Reporting and Analytics 
Reporting and Analytics 

Reporting and Analytics 

Shift management
Shift management

Shift management

Athena AI
Athena AI

Athena AI

Gamification
Gamification

Gamification

Workforce Optimisation
Workforce Optimisation

Workforce Optimisation

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AN OMNICHANNEL SOLUTION  

ENHANCE EVERY ASPECT OF YOUR BUSINESS

Onboarding Omnichannel will ripple positivity throughout your company. It will reshape the day to day dealings of your business and benefit everything from your team’s productivity, to your bottom line.

  • SIMPLE USER INTERFACE 

    Easy to use front end, a powered by a robust system, allowing for real time viability and control with intuitive data insights.

  • SIMPLE PRICING 

    No hidden fees or installation costs or costs for support. Just a powerful system with great service.

  • INCREASE PRODUCTIVITY 

    Cut down agents admin time with clever API systems, while creating new leads, as well as revitalising your customer retention programme.

  • CONSISTENT AND RELIABLE  

    With our entirely cloud based software, 99.99% up-time and secure accreditations, you can rely on the Connex One platform to deliver a consistent service to your customers.

One system

SECURE & COMPLIANT, AS STANDARD

We solve our client’s problems by fusing innovation, strategy, and craftsmanship… and we’ve been noticed.