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ONE PLATFORM, ALL CHANNELS, EVERY CUSTOMER
The Connex One Customer Engagement Platform enables inbound and outbound customer interactions through a secure, cloud based, omnichannel engine. The feature rich platform offers everything from AI and Automation to Workforce Optimisation to consolidate the customer journey into one place.
Our clients see vast improvements in customer satisfaction rankings, reduced costs per interaction and are able to efficiently meet demanding SLAs with increased visibility and insightful reporting.
LET IT GROW
A FULLY scalable SYSTEM
The Connex One system is cloud-based meaning it can grow with you.
The Connex One platform is made to grow – and not just in agent numbers, but on a global scale too! Whichever territory you venture into, our systems and support will be right there with you whether you have 3 or 30,000 users.
Key Features
Built for your business
Our software brings people together, wherever they come from and how ever they want to get in touch. Join us and revolutionalise your communication strategy.
Softphone Dialler System
Form Designer
Omnichannel
Reporting and Analytics
Shift management
Athena AI
Gamification
Workforce Optimisation
AN OMNICHANNEL SOLUTION
ENHANCE EVERY ASPECT OF YOUR BUSINESS
Onboarding Omnichannel will ripple positivity throughout your company. It will reshape the day to day dealings of your business and benefit everything from your team’s productivity, to your bottom line.
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SIMPLE USER INTERFACE
Easy to use front end, a powered by a robust system, allowing for real time viability and control with intuitive data insights.
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SIMPLE PRICING
No hidden fees or installation costs or costs for support. Just a powerful system with great service.
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INCREASE PRODUCTIVITY
Cut down agents admin time with clever API systems, while creating new leads, as well as revitalising your customer retention programme.
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CONSISTENT AND RELIABLE
With our entirely cloud based software, 99.99% up-time and secure accreditations, you can rely on the Connex One platform to deliver a consistent service to your customers.
One system
SECURE & COMPLIANT, AS STANDARD
We solve our client’s problems by fusing innovation, strategy, and craftsmanship… and we’ve been noticed.
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Why South Africa is Leading Outsourced CX Delivery
15th April 2021 | Customer Engagement
South Africa has surpassed India as the most favourable BPO destination for Outsourced CX and customer service.Read more -
Removing the ‘Artificial’ from Contact Centre AI
8th April 2021 | AI
We explore the growing use of contact centre AI features, their effectiveness in customer engagement automation and the dangers of AI becoming too human.Read more -
How Consumer Rights are Changing Customer Engagement
15th March 2021 | Customer Engagement Platform
As the rules and regulations on customer data and privacy continue to develop worldwide, we explore how consumer rights are reshaping contact centre processes and how businesses can keep up.Read more